ALL SALES ARE FINAL.NO RETURNS, NO EXCHANGES.
We accept payments by credit and debit card (Visa, Mastercard, American Express, Ali pay and Discover), Paypal, we do not accept prepaid cards.
Orders shop 2 days after purchase date.
Our seller and buyer protection policies do not allow for address changes. Please double check the address before completing the order at check out, making sure apt, unit, or suite numbers are included. If an address was entered in error, please email [email protected] with the order number and cancellation request. We will cancel the order allowing customers to reorder and input the corrected information. Please note, we cannot cancel orders once they have been shipped.
Domestic and international orders are shipped via the United States Postal Service (USPS), United Parcel Service(UPS), or DHL.
Please make sure the address is entered in English and correctly formatted to avoid returns. Tracking numbers are emailed when the order ships. Once items are shipped, customers may track the package via the shipping carrier indicated in the shipping notification email.
International shipments may be charged additional customs duties and taxes not included in the base shipping costs. These fees are determined by the receiving country based on item type and declared value. CULT ARMY maintains no control over any additional duties and fees assessed. The customer is responsible for payment of any customs fees.
USPS scans packages “Delivered” after the mail carrier delivers. If you received a “Delivered” status but believe it is has not been delivered, please follow up with the local USPS postal delivery personnel or post office for further information. We also suggest following up with persons in the home, residential complex, etc. Who may have retrieved the item on your behalf.
Unfortunately, we cannot make size changes or additions to existing orders. If a size change is needed, please contact us at [email protected] with the order number and request an order cancellation. The order can be canceled allowing customers to reorder the preferred size and/or add additional items. Please note, we cannot cancel orders once they have been shipped.